Sunwing Airlines
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sunwing Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunwing Airlines has 1.7 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Direct flights to sunny destinations, No pros, Good price.
Cons: Do not accomodate special needs not helpful, Horrible service, Huge delays.Recent recommendations regarding this business are as follows: "Don’t use sunwing ever.", "If this gets resolved yes if not no", "Never again sunwing", "Don't put your credit card info on the Sunwing site", "Never".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunwing Airlines has 1.7 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Direct flights to sunny destinations, No pros, Good price.
Cons: Do not accomodate special needs not helpful, Horrible service, Huge delays.Recent recommendations regarding this business are as follows: "Don’t use sunwing ever.", "If this gets resolved yes if not no", "Never again sunwing", "Don't put your credit card info on the Sunwing site", "Never".
Most users ask Sunwing Airlines for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Additional Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sunwing Airlines Reviews
"Can’t get in touch with sunwing"
I have been calling sungwing customer service to retrieve my iPad but no answer. I forgot my iPad on my trip to Puerto Vallarta from Calgary and its been ***...
"Customer service idiots and *** admin fees"
My husband and I are part of a group going to Cuba in April 2024. We booked over the phone with a reference number in November. The agent didnt take any of my...
Toronto, Ontario
Customer service idiots and *** admin fees
My husband and I are part of a group going to Cuba in April 2024. We booked over the phone with a reference number in November.
The agent didnt take any of my contact info at the time and never sent us confirmation email or receipts.
I went to add another passenger to our room in March and they asked for my email. I gave it to them and they finally sent me the travel docs and invoices. They didnt include my middle name on the travel docs and I asked them to add it. They said it would be a $50 fee because its less than 90days to the trip. I explained I never received any docs prior to correct it. And they argued with me that its my job to figure out who the docs were sent to I the group and get it from them. So they sent my travel information, invoices and credit card info to someone else but its my responsibility to get it. And now im being charged $50 fee to correct it.
They also said the rates went down and Ill be getting a $110 refund for each of us. Then proceeded to tell me there is a $100 admin fee to issue the refund per person and Id only be getting $20 of that $220. WTF. How does that make any sense? Will never ever use Sunwing again.
Idiots at customer service and tons of *** fees that make no sense. Spent over an hour on the phone with this lady and she couldnt understand the issue and why I was upset. And wouldnt pass me to a manager.
Never use sunwing.
User's recommendation: Don’t use sunwing ever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ottawa, Ontario
Complaints
We have been trying to connect with Sunwing about the experience we had last year, we finally after NUMEROUS attempts were able to talk to a representative via email after our complaint being reviewed for over 3 months... Our reference number is #12567**** Ottawa to Varadero ...
We were told and also at this point now want at least $500 per traveler back , we have been trying to reach someone at Sunwing for weeks now, been calling and get transferred then calls get disconnected, it's been a nightmare and absolutely appalling that the service and response takes this long and impossible to reach someone who can actually help.
In our complaint we mention all the issues plus the fact we had issues travelling with our special needs son.
Please advise and call us
613-250-****
mattbradford88@***.com
- Price
- Do not accomodate special needs not helpful
Preferred solution: $500 per traveler x4 Issues happened in Ottawa and Varadero
User's recommendation: If this gets resolved yes if not no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Benito Juárez, Quintana Roo
Long waits and long delays, over 9 hours.
- Direct flights to sunny destinations
- Huge delays
- Many many hours
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Clara, Villa Clara
I van not use the lounge after I paid for it for 2 people
Preferred solution: Deliver product or service ordered
Montreal, Quebec
No communication
Ottawa, Ontario
Delaided
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Concern
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brampton, Ontario
Delayed fligjt
Hi. My flight is delayed multiple times this evening.
Swg 516 cancun to toronto.
Although the airline knew they delayed till 4:07am they still had us picked up from our resort at 10:30pm.
When we got to the airport, the flight was for the 5th time delayed to 10:20am. they had everyone waiting with no answers. My kids were tired, hungry..uncomfortable..the whole package.
We waited for them to arrange a bus and hotel for the night. That took them till 2:30am.
So when we get to the hotel they are bringing us right back to the airport for our 10:20am flight. Makes no sense!
Seems like the staffs are absolutely clueless about everything when it comes to our flight updates .
I even asked if I can take a taxi back to the resort I stayed at they said they won't accommodate that so I had to stay at the airport all night for them to arrange their hotel. I then asked if they can put me onto another fligjt with a different airline.
They said no they have no ties with other airlines.
I just hope they don't use the usual excuse that the plane had a mechanical problems just to get away from our compensation
Myself along with others on my flight. I think it's safe to say we all felt stranded and as if the airline didn't care
User's recommendation: Never again sunwing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairo, Cairo
Delay flight #249 departing from cayoco cuba
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can not redeem my voucher
I cannot get in touch with Sunwing customer service.
I was able to use some of it for a trip to Vancouver last year.
When I tried using my leftover credit for another trip, I was told that my credit was expiring and if wanted to maintain it, I had to pay 20% of the voucher value. Then I was told since they were going through a merger they couldn't offer individual flights (like Vancouver), which was actually closer to the value of my voucher.
The only option was to book a whole package.
I said well right now you guys aren't advertising anything that fits my schedule, can I just transfer my credit over to WestJet who actually have more flights available. I was told that the merger would take another two years to complete. Even though to my knowledge the merger was completed earlier this year.
Now I am stuck with credit that Sunwing is making very difficult to use.
I have no problem using the credit if it fits my schedule but forcing me to pay a bunch more money and buy a vacation package is extortion. If Sunwing can kindly cash out this credit or use it on WestJet, it would be much appreciated.
- Nice deals for cuba
- Deteriorating number of flights
Preferred solution: Full refund
Customer Service
- Rude customer service and delayed refund
Preferred solution: Full refund
User's recommendation: Don't put your credit card info on the Sunwing site
Lost item during my bag
- No customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Never
Montreal, Quebec
Can’t get in touch with sunwing
User's recommendation: Ensure you have a good working contact number
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hebron, Kentucky
Askind for compensation
- Good price
- Not quite serious
Preferred solution: Price reduction
User's recommendation: be sure to have garantees from the airline cie before to leave
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Westminster, British Columbia
Deley flight
User's recommendation: Yes . I want to go again. It was very nice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Etobicoke, Ontario
Refund
On February 10/2023 I purchased 3 return tickets to Cancun Mexico for a 1 week vacation with 2 friends with a departure for the February 25/2023..I arrived at Edmonton Airport 2.5 hrs prior to departure.As I was checking in I was told that my tickets were invalid and cancelled.. Sunwing Airlines had over 2 weeks to make me aware of this issue so I wouldn't be standing at your check in line looking like a fool with OVERWHELMING embarrassment in front of my guests.
These flights costs me over 4000 dollars not to mention my accommodations.. And I lost it all due to Sunwing telling me everything was booked and I was good to go.. And got nothing ..
I would like an immediate response for this and I want answers today. Please reply back with your solutions to this ASAP..
- Lack of customer service
Preferred solution: Full refund
User's recommendation: None ... Only a very bad review
About
, , , ,
Fights and Cheap Last Minute Vacation Packages to Europe including London England, Paris France, Lisbon Portugal, Dublin Ireland and Italy Rome - Fly Sunwing and save
Sunwing Airlines is ranked 135 out of 512 in Airlines and Air Transport category
Other
Brands Related to Sunwing Airlines
Sunwing Vacations
“OUR experience at Grand Memories was not good at all! We arrived at around 8pm, as we get the keys to...“
Travelsmart Vip Club
“This company scammed for for 10,000 CAD. I can't believe I can't cancel my membership. Its impossible to...“
Royalton Resorts
“My family and I were scheduled for a 4 night stay for my twin children birthday day. Never got the...“
SellOffVacations
“Good day It is tuesday march 17 at 3 p.m. and we are at the resort where the bar tenders have walked off...“
Companies Similar to Sunwing Airlines
Air Canada
“I went to check in and they wouldnt let me because I dont have a credit card on hand and they wouldnt...“
WestJet
“It is against the law to bait and switch in Ontario, Canada. I booked my flight over a month ago to...“
Air Transat
“Was notified when we did online check in that no 3rd checked baggage will be allowed. No notice, no...“
Westjet Vacations
“Myself and two other adults booked an all inclusive vacation with WestJet vacations and were extremely...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.